This page outlines the general Terms and Conditions of access and use of this website. These are the Terms and Conditions upon which The Lucky Charm Pty Ltd permits you to use this site and any products and services offered on it.

Your access to, use of and receiving correspondence or communication through email or any media form is conditional upon your acceptance and compliance with the terms, conditions, policies and disclaimers contained on this page and elsewhere on the site. By accessing this site you agree to accept the terms of our policies as outlined within our site. This includes all any further directions or instructions that you are asked to accept during the stages of completing your order through out checkout.

The content displayed on the site, including, but not limited to all text, logo, graphics, software, tools and results derived from the use of the site are trademarked and other intellectual property laws protect logos on the site unless expressly indicated otherwise.

You must not modify, copy or distribute the content on this website in any way except for it’s purpose or with prior written consent of The Lucky Charm Pty Ltd.  You may not use this site in any manner or for any purpose, which is unlawful, or in any manner, which violates any right of The Lucky Charm Pty Ltd. 

The Lucky Charm Pty Ltd reserves the right to amend and modify the terms and conditions at any time without notice, by publishing the new terms on this website. 

Should you decide that you cannot accept these terms and conditions, we recommend that you close down this site from your web browser and contact us to discuss other options.

Privacy Policy

The Lucky Charm Pty Ltd Back to School website respect the privacy of all customers and their personal information. The following Privacy Policy sets out policies relating to the collection and use of your personal information obtained in relation to the website.

Collection of Information

We collect information from you when you register on our site and/or place an order. When registering on our site or placing an order, as appropriate, you may be asked to enter your; full name, email address, mailing address, phone number and/or PayPal information.

Information collected from you will only be used to process your order. The records we keep for the purposes of processing customer orders may be disclosed to external service providers such as mailing contractors, to enable them to carry out functions they have been contracted to do so on our behalf. Only necessary contact details will be disclosed to these providers and only under conditions of confidentiality.

Release of Information

The Lucky Charm Pty Ltd will not sell, exchange or transfer customer information to any other organisation for any reason without prior consent, other than for the express purpose of delivering the purchased product or service requested or providing assistance with the operation of our website or conducting the business. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or our rights, property, or safety.

Security of Information

We endeavour to ensure the security, integrity and privacy of personal information submitted on our site. Unfortunately, information transferred over the Internet cannot be completely secure. Nonetheless, we will strive to take all reasonable steps to protect personal information you send us. This Privacy Policy applies only to information collected through our website and not to information collected offline. We reserve the right to modify or remove portions of this Privacy Policy at anytime. By using our website you consent to the websites Privacy Policy. Please feel free to contact us if you have any questions relating to our Privacy Policy.

Sale and Purchase

Your placement of an order with us for any goods displayed on this website constitutes an offer by you to purchase the Goods from us on these terms. The order is placed when it is submitted to us. The order is accepted only when we notify you that we have accepted the order via email stating this and displaying confirmation on the screen. We reserve the right, at our discretion to limit the quantity of goods purchased and to reject orders. We will notify you if such limits apply.

Pricing Policy

All prices shown are inclusive of GST and in Australian Dollars ($AUD).


The Lucky Charm Pty Ltd reserves the right to alter and modify pricing on the website without notice. We may even introduce promotions for limited periods that alter the price. Orders finalised through the Checkout will be charged at the advertised price at the time of ordering and will not be affected by price changes between the checkout time and the delivery time.


You must pay Goods and Services Tax (GST) at the prevailing GST rate on any taxable supplies made by us. The total price includes GST.

Delivery Fee

We are entitled to charge a delivery fee, which will be calculated by the items purchased and the postcode of the address stated in the order. If a delivery fee applies, it will be displayed on the checkout page prior to you submitting your order and on your invoice.

Payment Policy

Payment is only accepted via PayPal and is required at the time of ordering. You must pay us any fees or costs imposed on us if payment you make to us is dishonoured or reversed. Subject to any limitation imposed by the law, any expenses, costs or disbursements incurred by us in recovering any outstanding money, including debt collection agency fees or solicitor’s costs will be passed on to you.

Secure Payments

When proceeding through to checkout, at the payment stage customers will be directed to a secure PayPal portal. This is the most secure payment option available for processing your payment. 

Shipping/Delivery Policy

Please consult your order confirmation email for the delivery of your order. Most orders placed through our site will be available for collection/delivery usually within 48 working hours of receiving your order. However, some items or quantities require us to place extra orders with our suppliers, we ask that you allow up to 7 – 10 days for delivery. In the event an item ordered is not in stock, you will be contacted via email or phone to advise you of the estimated delivery time/collection.  The Lucky Charm Pty Ltd will not be liable for any loss or damage, whether direct, indirect or consequential arising out of the misdelivery, delayed delivery, failure to deliver or damages that may occur during delivery.

Refund and Returns Policy

If you wish to return an item, The Lucky Charm Pty Ltd will offer you a refund provided that:

  • The item(s) is returned within 30 days of purchase
  • The original receipt is produced at the time of returning the items
  • The item(s) is in re-saleable condition including all Original packaging, instruction manuals and accessories
  • The item(s) is in it’s original condition and is unopened and unused
  • The Lucky Charm Pty Ltd reserves the right to decline a refund should the returned item not suit the above conditions
  • Items supplied incorrectly will be exchanged for the correct item providing that they are returned unopened and unused
  • The Lucky Charm is happy to exchange items for similar items should the colour/style provided may not be suitable to the customer


To the maximum extent permitted under applicable laws. 

The Lucky Charm Pty Ltd excludes all liability for any loss or damage however caused, including negligence, which you or any other person may directly or indirectly suffer in connection with your use of the site or that arises out of your use of or reliance on information contained or accessed through this site and/or omissions from the content of the site. We do not warrant the site or any of its facilities will be uninterrupted, secure or error-free, or that the site or the server which stores and communicates information are free of viruses or other harmful components; and We do not make any representation concerning your use or access to, or the results of your use or access to, the site or any information whether in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise. We rely on your continued observance of the Terms and Conditions. If we suffer any loss or damage or incur any costs in connection with your breach of the Terms and Conditions or any other legal obligation then you agree to indemnify us for those actions, proceedings, losses, damages, expenses and costs.